Which Storeplay product do I have?
Your business may use one Storeplay product or several Storeplay products together. Use this guide to work out which help section is most relevant to your store.
If you use music in store
You likely use Storeplay Radio.
Go to the Radio section if you need help with:
- Logging in to the Storeplay Radio app
- Playing music
- Changing channels or playlists
- Music stopping or cutting out
- No sound from speakers
- Sonos setup
- Radio subscriptions or licences
If you have digital screens in store
You likely use Storeplay Display.
Go to the Display section if you need help with:
- Installing Storeplay Display
- Pairing a screen
- Display content not updating
- A black screen
- Wrong content showing
- A display appearing offline
If you have a scent diffuser
You likely use Storeplay Scent.
Go to the Scent section if you need help with:
- Setting up a diffuser
- Connecting the diffuser to Wi-Fi
- Adding a scent device
- Replacing fragrance refills
- Scent strength
- Diffuser troubleshooting
If you manage queues, bookings or click & collect
You likely use Storeplay IQ.
Go to the IQ section if you need help with:
- Virtual queueing
- Click & collect
- Bookings
- Customer notifications
- Queue displays
- IQ login or setup issues
If you have a small Storeplay hardware device
You may have a Storeplayer.
A Storeplayer can support services such as Radio and Display, depending on your setup.
Go to Storeplayer & devices if you need help with:
- Setting up a Storeplayer
- Storeplayer not playing
- Storeplayer offline
- Connecting power, internet or audio
- Network or firewall issues
- Replacing an SD card
If you are still unsure
Contact Storeplay support and include:
- Your brand name
- Your store name and location
- A photo of the device or screen, if relevant
- A short description of what you are trying to do
Storeplay support can help confirm which product or article applies to your store.