Welcome to the Storeplay Help Centre
Storeplay helps multi-site brands manage their in-store experience across music, display, scent, media and queueing from one central platform. Use this help centre to set up your products, solve common issues, and find the right support path.
What you can find here
This help centre is organised so you can quickly find the right information for the product or issue you are working with.
You’ll find help for:
- Getting started with Storeplay
- Storeplay Radio
- Storeplay Display
- Storeplay Scent
- Storeplay IQ
- Storeplayer devices and hardware
- Troubleshooting common issues
- Account and billing questions
- Network and IT setup
- Contacting Storeplay support
Where to begin
If you are new to Storeplay, start with these articles:
- What is Storeplay?
- Storeplay products overview
- What is RetailOS?
- Which Storeplay product do I have?
If something is not working, go to the Troubleshooting section or search for the issue you are experiencing.
Need support?
If you can’t find what you need, contact Storeplay support.
- Email: support@storeplay.io
- Phone: 03 9505 3576
- Support hours: Monday to Friday, 9am–5pm AEDT, excluding Australian public holidays
Before contacting support, please have your brand name, store location, affected product, and a short description of the issue ready.