Support hours and how to contact Storeplay
This article explains when Storeplay support is available and how to contact the team.
Support hours
Storeplay support is available:
Monday to Friday, 9am–5pm Melbourne time
Support is not available on Australian public holidays.
If you contact Storeplay during support hours and the team is helping other customers, they will respond as soon as possible.
Contact details
You can contact Storeplay support by email or phone.
- Email: support@storeplay.io
- Phone: 03 9505 3576
If you are outside Australia, email is usually the best way to contact Storeplay because the support team operates during Melbourne business hours.
What support can help with
Storeplay support can help with:
- Radio app setup and playback issues
- Storeplayer device issues
- Display installation and screen issues
- Scent diffuser setup and troubleshooting
- IQ queueing, bookings and notification issues
- Login and access issues
- Network and firewall questions
- General product support
Before contacting support
To help the team resolve your request faster, please ensure you have the following details ready to share:
- Your name
- Brand or business name
- Store name and location
- Product affected
- What is happening
- When the issue started
- Any error message or screenshot
- Whether the issue affects one store or multiple stores
⚠️ Urgent issues
If the issue affects multiple stores or stops your store from operating normally, include that in the subject line or first sentence of your message.