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Storeplay Radio "How To"

General "how to" guidance specific to Storeplay Radio.

Upgrade my plan

  1. Log in and go to your dashboard.
  2. Open the Subscription tab and go to Modify Subscription.
  3. Click Change Plan.

Web browser only.

Change my channel Change channels any time.

  1. Log in and go to your dashboard.
  2. Open the Music tab.
  3. Click Explore Music to browse the library, then Add Channel for your pick.

Changes take effect instantly. You can change channels up to four times every 28 days.

Insert ads into my channels Storeplay Radio can play ads between tracks at no extra cost. Web browser only.

  1. Log in and go to your dashboard.
  2. Open the Advertising tab and select New Advertisement.
  3. Create the ad one of two ways:
  • Upload an MP3, or
  • Use the Text To Speech tool - type your ad copy and pick from the generated voices.
  1. Set how often it plays (for example, every 5 songs, roughly once every 20 minutes).

You can also schedule an ad to a date and time range. With no schedule, it plays indefinitely.

Play wirelessly from my iOS device Storeplay Radio connects to AirPlay and Bluetooth receivers. When you’re logged in and a song is playing, the AirPlay and Bluetooth icons sit in the bottom right corner.

Turn on Volume Levelling

  1. Open the app and tap the menu at the top left of the home screen.
  2. Tap Preferences.
  3. Turn on Volume Levelling.

We can’t control volume levelling on Sonos. The Sonos app has basic built-in options, for example on iOS: - More tab > Settings > Advanced Settings > Audio Compression - More tab > Room settings > (Room name) > EQ > Loudness

Turn on Crossfading

  1. Open the app and tap the menu at the top left of the home screen.
  2. Tap Preferences.
  3. Select Crossfade Songs.

Swap devices

  1. Log in and go to your dashboard.
  2. Open the Stores & Devices tab and select the store.
  3. Scroll down, select Edit Device, make your changes, then Change Device.

Web browser only.

Use Sonos speakers Under RetailOS, Storeplay Radio supports three Sonos setups:

  • Option 1: Sonos Era 100 + Sonos Line-In Adapter (recommended for Storeplayer devices) - connects directly to the Storeplayer and feeds audio into your existing Sonos system.
  • Option 2: Sonos Roam or Sonos Era 100 (recommended for Storeplay Android app users) - connects via Bluetooth to your mobile app and bridges into your wider Sonos network.
  • Option 3: Storeplay iOS app (cast to Sonos) - cast directly from your iOS device to your existing Sonos system.

Your existing Sonos speakers stay in place - only the connection method changes. Older cloud-based Sonos streaming setups aren’t supported under RetailOS and need a hardware upgrade by 30 August. For the full detail, see the RetailOS and Sonos Speaker Compatibility guide.