Storeplay Radio App Login & Playback Help
If your music plays through the Storeplay Radio app on a tablet, iPad or phone, run through these checks. For help, contact support@storeplay.io or call 03 9505 3576.
1. Check you’re in the right app
Make sure you’re using the Storeplay Radio app - the orange one with the soundwave icon.
2. Check you can log in
If you don’t have your login details, contact support@storeplay.io with your name, store brand, store location and email, and we’ll get you sorted.
3. “All available app licences have been claimed”
This means every licence is in use across your devices. See the Storeplay Radio FAQ for how to free one up.
4. Sonos not working?
See the RetailOS and Sonos Speaker Compatibility guide for the supported Sonos setups.
If you can log in, there’s no error, and the music still won’t play, contact support and we’ll help.