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Storeplay Display Installation Guide

This guide covers setup for the two supported smart TV platforms - Samsung Tizen and LG WebOS - plus logging in and assigning a screen to a store.

Storeplay Display turns a commercial TV into a managed in-store digital signage screen. This guide covers setup for the two supported smart TV platforms - Samsung Tizen and LG WebOS - plus logging in and assigning a screen to a store.

Each install takes around 5 minutes. For help, contact support@storeplay.io.

Before you start

You’ll need:

  • A supported smart TV (Samsung Tizen or LG WebOS) powered on and connected to the internet.
  • The TV’s remote.
  • A phone to scan the on-screen QR code.
  • Your Storeplay username and password.
  • The store name you want to assign the screen to.

Samsung Tizen TV

Six steps.

  1. Press the Smart Hub button on the Samsung remote.
  2. Open App Management in the Smart Hub menu.
  3. Install the custom app. Select Install Custom App and enter this URL: https://api.storeplay.io/tizen
  4. Restart the TV. Storeplay Display loads automatically on reboot.
  5. Scan the QR code and log in. Scan the QR code shown on screen with your phone, then enter your Storeplay username and password.
  6. Assign to a store. Select the store this screen belongs to.

Installation is complete.

LG WebOS TV

Five steps.

  1. Open EZ Settings. Navigate to: EZ Settings > SI Server Settings > SI Server Settings.
  2. Configure the server settings with these values:

Setting

Value

Fully Qualified Domain

On

Server URL

https://api.storeplay.io/webos

Application Launch Mode

Local

Application Type

IPK

Local Application Update

Remote
  1. Restart the TV. Storeplay Display loads automatically on reboot.
  2. Scan the QR code and log in. Scan the QR code shown on screen with your phone, then enter your Storeplay username and password.
  3. Assign to a store. Select the store this screen belongs to.

Installation is complete.

Logging in and assigning a store

Both platforms use the same final two steps:

  • After the TV restarts, Storeplay Display loads and shows a QR code.
  • Scan it with your phone and sign in with your Storeplay credentials.
  • Pick the store the screen belongs to. The screen then pulls its assigned content automatically.

Troubleshooting

Storeplay Display didn’t load after restart. Confirm the TV is connected to the internet, then power-cycle it again. On Samsung, recheck that the custom app URL was entered exactly. On LG, recheck the five SI Server values, especially the Server URL.

The QR code won’t scan. Use your phone camera or a QR reader at arm’s length, with the screen at full brightness. If it still won’t read, you can log in manually using the same Storeplay credentials.

The screen logs in but shows no content. Check it has been assigned to the correct store, and that the store has content scheduled.

For anything else, contact support@storeplay.io.