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      RetailOS and Sonos Speaker Compatibility

      As part of Storeplay's transition to RetailOS, changes are required for stores currently using Sonos as their playback method.

      Why is this changing?

      RetailOS uses a dedicated Storeplayer device that downloads and stores music locally. This provides a more reliable in-store experience and removes dependence on internet streaming.

      Our previous Sonos integration setup relied on cloud-based playback, which can create issues in retail environments, including:

      • Music interruptions or dropouts
      • Playback not starting correctly
      • Reduced reliability during internet outages or unstable connections

      Moving to local playback improves consistency and provides a more reliable experience across your stores.

      What does this mean for my store?

      If your store currently uses Sonos as its playback method, your setup will require a small hardware upgrade before migrating to RetailOS.

      Your existing Sonos speakers do not need to be replaced.

      Only the connection method between Storeplayer and your Sonos system needs to change.

      What are the supported Sonos options?

      Storeplay currently supports the following options:

      Option 1: Sonos Era 100 + Sonos Line-In Adapter

      Recommended for fixed store installations

      This setup connects directly to your Storeplayer and feeds audio into your existing Sonos speaker network.

      Benefits:

      • Stable wired connection
      • Dedicated installation setup
      • Works with your existing Sonos speakers

      Required hardware:

      • Sonos Era 100
      • Sonos Line-In Adapter

      Option 2: Sonos Roam

      Recommended for simple installations

      The Sonos Roam connects via Bluetooth to your mobile device and acts as a bridge into your wider Sonos speaker network.

      Benefits:

      • Quick setup
      • No additional cabling required
      • Simple installation process

      Required hardware:

      • Sonos Roam

      Option 3: SONOS Casting from Storeplay iOS App

      The Storeplay iOS app can natively cast to your existing SONOS system. Simply open the app and connect to your SONOS system to commence music playback.

      Benefits:

      • No additional hardware required (provided you have an iOS device with our application installed

      Storeplay RetailOS Sonos Upgrade FAQs

      • What is RetailOS?
        RetailOS is Storeplay's next-generation platform designed to provide more reliable playback, improved device management, and a better in-store experience across your locations.

      • How do I let Storeplay know when my upgrade is complete?

        Once your supported Sonos hardware has been installed, simply reply to the email notification or contact our Support team so we can schedule your migration.

         

      • What happens if we don't upgrade?

        Sonos streaming setups will no longer be supported under RetailOS. If an upgrade is not completed by 30 August, your existing Sonos playback method may no longer function following migration.

         

      • Which Sonos options are supported?


        Option 1: Sonos Era 100 + Sonos Line-In Adapter:         Connects directly to your Storeplayer and feeds audio into your existing Sonos speaker setup.


        Option 2: Sonos Roam Connects your Android device via Bluetooth and acts as a bridge into your wider Sonos speaker network.


        Option 3: Storeplay iOS Application (cast to SONOS)         Cast directly from your iOS device to your existing SONOS system.

         

      • Where can I buy the supported hardware?

        Recommended hardware is available from retailers including JB Hi-Fi, Harvey Norman, The Good Guys, and Sonos directly. Storeplay are official Sonos resellers, and we can provide you with the best price available, however with EOFY sales, the larger outlets can often be hard to beat.

         

      • Will I need to replace my existing Sonos speakers?

        No. In most cases, your existing speakers can remain in place. Only the connection method into the Storeplayer needs to change.

         

      • What is a Storeplayer?

        A Storeplayer is Storeplay's dedicated playback device used with RetailOS.

        Unlike streaming music directly over the internet, the Storeplayer downloads and stores your playlists locally on the device. This means music continues to play reliably even if your internet connection becomes slow or temporarily unavailable.

        Storeplayer is designed specifically for retail and commercial environments and provides:

        • Reliable local playback

        • Reduced dropouts and interruptions
        • Centralized device management
        • Improved stability across store networks
        • Support for future RetailOS capabilities

        The Storeplayer connects into your existing in-store audio setup and works alongside your speaker system.

        Please note: the Storeplayer does not replace your existing speakers. It replaces the playback method used to deliver music into your stores.